Frequently Asked Questions
Frequently Asked Questions
Got questions? We've got answers! If you can't find what you're looking for, feel free to contact us.
🛒 Orders
How do I place an order?
Simply browse our store, add your favourite items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Can I change or cancel my order after placing it?
We process orders quickly, so please contact us as soon as possible if you need to make changes. Once an order has been dispatched, we are unable to make amendments.
How will I know my order has been confirmed?
You'll receive an order confirmation email as soon as your purchase is complete. Please check your spam folder if you don't see it within a few minutes.
🚚 Shipping
Where do you ship to?
We ship to the Netherlands, the United Kingdom, the United States, and across Europe. Please see our Shipping Policy for full details.
How long does delivery take?
Delivery times vary by location:
- Netherlands: 3–5 business days
- Europe: 3–5 business days
- United Kingdom & United States: 1–2 business days
How much does shipping cost?
- Netherlands: €6.95 (free on orders over €55)
- Europe: €12.95
- UK & US: €5.00 (free fast shipping available for US orders)
Will I receive tracking information?
Yes! Once your order has been dispatched, you'll receive an email with your tracking details.
🔄 Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery, provided items are unused and in their original packaging. Visit our Return Policy page for full details.
How long does a refund take?
Once we receive your returned item, refunds are processed within 5–10 business days back to your original payment method.
My item arrived damaged — what do I do?
We're so sorry to hear that! Please contact us within 48 hours of delivery with a photo of the damaged item and we'll arrange a replacement or refund straight away.
🎃 Products
Are your Halloween products available year-round?
Most of our Halloween and seasonal products are available while stocks last. We recommend ordering early to avoid missing out!
Are your products safe for children?
Please check individual product descriptions for age suitability and safety information. Some items may contain small parts and are not suitable for young children.
💳 Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment methods available at checkout.
Is my payment information secure?
Absolutely. Our store uses industry-standard SSL encryption to keep your payment details safe at all times.
📬 Still have a question?
We're happy to help! Head over to our Contact page and we'll get back to you as soon as possible.