Return Policy
Return Policy
At Mayfer, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Returns
You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase (order confirmation or receipt)
Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale or non-returnable at the time of purchase
- Perishable goods
- Downloadable or digital products
- Gift cards
How to Start a Return
To initiate a return, please contact us at the address below with your order number and reason for return. We will provide you with instructions on how and where to send your item.
Please do not send your item back without contacting us first.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.
Late or Missing Refunds
If you haven't received your refund after 10 business days, please:
- Check your bank account again
- Contact your credit card provider — processing times may vary
- If you've done all of this and still haven't received your refund, contact us at the address below
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, please get in touch with us.
Return Shipping Costs
You will be responsible for paying the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
Mayfer
33 Meadow Walk, Farnworth, Bolton, England, BL4 0AF, United Kingdom